FAQs - 12 Testers

Everything you need to know about testing and launching your app with 12 Testers.

Table of Contents

This error usually means:

You didn’t join the required Google Group.

You’re not signed in with the same Google account linked to Play Store.

How to fix:

Use the same Gmail as your Play Store account.

Join this group: tester-pro-community.

After joining, re-open the app testing link.

Join Group Example

Joining the Google Group ensures:

Access to test apps shared with the group.

Avoidance of the "Item not found" error.

Whitelisting for closed testing on Play Console.

Join the tester-pro-community.


Complete these 3 steps before uploading a new app:

Step 1 - Add Tester Group: Play Console → Test & release → Testing → Closed testing → Testers → choose “Google Groups” and add tester-pro-community@googlegroups.com.

Step 2 - Set Countries: In the Countries/regions tab select all countries (or the ones you want) and save.

Step 3 - Submit for Review: Click “Send for review” and wait for approval before publishing testers.


Follow these simple steps to upload your app for testing:

Choose your plan (Free / Premium Public / Private).

Enter your app Play Store URL or APK/AAB link.

Select number of testers and credits to share.

Upload and submit. Admin will add your app to the closed test and confirm when ready.


Testers should provide:

Bugs or crashes encountered (steps to reproduce).

UI/UX issues and usability problems.

Suggestions for improvement and overall impressions.

Helpful, honest, and actionable feedback improves outcomes and trust ratings.


If production approval isn't granted:

Free plan: re-upload after making fixes and resubmit.

Premium plan: admins can keep apps installed on testers' devices and help with retesting and guidance until approval.

Follow the Play Console guidance and use tester reports to fix issues. Admins can support re-testing.


Contact us via:

The Support section in the app.

Email: testerpro.contact@gmail.com

We’ll respond and assist with uploads, approvals, or any testing issues.


Yes - to meet our verified testing standard (and to align with Google Play testing expectations) each new app requires 12 testers for a 14-day test cycle.


Private Testing requires detailed project info and agreement to confidentiality terms. Provide: project summary, testing goals, sensitive features to protect, and an NDA if requested. Ideal for unreleased or proprietary apps.


We provide 12 real testers who test your app end-to-end and help you meet Google Play’s closed-testing requirement. Testers perform real interactions, submit screenshots and actionable feedback over the test period.


Testing continues for 14 days or until your app successfully receives production access, whichever comes first.


Yes - we guide you through the steps required for production access. Follow the Play Console instructions and tester reports; our admins will assist. For reference, your app can be checked on Google Play here: production access listing.


We help you analyze the rejection reasons, fix issues, and re-submit. Our admins can guide retesting until your app is accepted.


Yes - weekly feedback reports are sent to your email, summarizing bugs, screenshots, device coverage and suggested fixes.


Yes - your app is tested on more than 12 real devices across multiple Android versions to reflect real-world behavior and device fragmentation.


Yes - testing is private and secure. We follow confidentiality terms and can sign an NDA for private tests. Your data and app builds are handled only by authorized testers and admins.


Yes - if the service is not delivered as described, you will receive a full refund. Just contact support with your order details and it will be processed, no questions asked.